Here you can find the answers to most frequently asked questions.

You can book directly through our website by visiting the chalet page and clicking 'Book Now', or contact us via phone or email.

Yes, we require a minimum stay of 2 nights. During peak season (holidays, long weekends), a minimum of 3 nights may apply.

Yes, changes can be made up to 7 days before your check-in date, subject to availability. Please contact us directly to modify your reservation.

Each chalet includes a fully equipped kitchen, heating, hot water, Wi-Fi, fresh linens, towels, and a private terrace with mountain views.

Yes, fresh bed linens and towels are provided for all guests at no additional cost.

Yes, free high-speed Wi-Fi is available in both chalets.

We accept bank transfers, cash on arrival, and major credit/debit cards.

A 30% deposit is required at the time of booking. The remaining balance is due upon check-in.

Free cancellation up to 14 days before check-in. Cancellations within 14 days will forfeit the deposit. No-shows are charged the full amount.

Please contact us as soon as possible. We understand plans change and will do our best to accommodate rescheduling when possible.

Noor is fully pet-friendly at no extra charge. Reia accepts pets on request — please contact us in advance.

Smoking is strictly prohibited inside the chalets. Designated outdoor smoking areas are available.

Check-in is from 3:00 PM and check-out is by 11:00 AM. Early check-in or late check-out may be arranged upon request.

Our chalets are located in Gura Râului, Sibiu county. We provide detailed directions and GPS coordinates after booking confirmation.